Questions and answers

To board the bus, the passenger must have all necessary documents for border crossing and a bus ticket.

The ticket always indicates the local time of the point where you are located. For example, if you have a ticket for Prague-Uzhhorod route, departure will be in Czech time, and arrival - in Uzhhorod time. We recommend paying special attention to time zone differences if you plan a trip with transfers.

Our website displays all current trips with available seats for the selected date. Otherwise, if you know information about this trip but it is not in the list, this indicates that all seats for this trip have already been sold. You can also contact our call center for clarification. (+38 (095) 370-00-70 , +38 (077) 370-00-70).

All information about the trip displayed on our website in the schedule and indicated in your tickets is current and provided by the Carrier. Unfortunately, we cannot completely exclude the situation of trip cancellation for reasons beyond our control, but in this case, we will definitely contact you as soon as the Carrier notifies us and warn you about any changes to the trip. Additional trip data, route clarification you can always find out by the contact numbers indicated in your ticket.

When traveling with an animal, it is necessary: to notify the Carrier in advance, have a veterinary passport with vaccination records, a carrier bag or cage with a solid bottom, and also ensure the availability of clean drinking water. The cage with the animal can be placed in the luggage compartment to avoid uncomfortable situations for other passengers.

On our website in the Ticket Returns section https://kvytok.info/ticket-returns

In this case, you need to go to the website where the ticket was purchased and find the corresponding section about refunds.

Yes, it is possible. In this case, call the call center operator at: +38 (095) 370-00-70.

In this case, you can write to our email [email protected], namely: ticket number, data with error, data that needs to be corrected. This operation should be done at least 48 hours before departure. Or call our call center for this ticket (+38 (095) 370-00-70, +38 (077) 370-00-70).

You can call the operator (+38 (095) 370-00-70, +38 (077) 370-00-70) or write to [email protected] and indicate the order number or phone number that you specified when ordering the ticket, or take a photo of the payment receipt. The operator will check if the payment has been processed, or send the ticket again. If the payment is not confirmed, call the bank and confirm your payment by phone. In some cases, check your email inbox in the "Spam" section. You can also view the ticket on the website in your personal account, in the "My Orders" section

In case of trip cancellation by the carrier, you will receive an SMS notification in advance, or our operator will call you at the phone number specified when placing the order. Email notification is also possible. Therefore, it is very important to enter the correct phone number and email so that we can warn you about changes. If the trip is delayed, you can get information by the phone numbers indicated on the ticket.

Free seating means that on this trip the choice of a specific seat is limited and the actual seat number will be determined by the dispatcher directly when boarding the trip. We recommend that you arrive for boarding in advance.

Unfortunately, our company does not provide services for sending parcels and other luggage by bus trips. We only deal with passenger transportation.

Our company only sells bus tickets. We do not have a "parcel delivery" service, and we are not responsible for the safety of your parcel.

Registration on the website is for your convenience. By registering, you will be able to view the order history, and there is also an accumulation program for registered users on the website.