Regulations

Pursuant to Article 8(1) of the Act on Electronic Services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended), the Service Provider establishes these rules for the provision of electronic services, hereinafter referred to as the “Regulations.”
The Regulations define the types and scope of services provided by the Service Provider in electronic form via the kvytok.info Internet portal.

Terms used in the Rules and written with a capital letter mean:
Tickets - an electronic ticket that entitles the holder to travel on a specified route, during a specified period and at a specified price; A ticket is an invoice in accordance with Art. 2 Section 31 and Section 32 of the Act of March 11, 2004, on tax on goods and services (consolidated text: Journal of Laws of 2011, No. 177, item 1054, as amended). In connection with § 3 of the Regulation of the Minister of Finance of December 3, 2013, on the issuance of invoices (OJ 2013 p. 1485), it is transmitted in accordance with the transmission of invoices in electronic form;
Discount ticket - a ticket entitling the holder to travel at a discount in accordance with the Act of June 20, 1992, item 1138, as amended. Or other relevant regulations;
Data - the Customer's personal data: name, telephone number, postal code, and email address;
Form - available on the portal, used to purchase tickets;
Portal - a system of web pages created by the Service Provider, which is a platform for information relating to service providers and other carriers for which the Service Provider provides sales.
Carrier - a service provider or other carrier for whom the Service Provider provides ticket sales;
Services - online sales services referred to in § 3;
Customer - a person who uses the services specified in § 3;
Service provider – Kvytok Info, Komenskeho 2827/105, 069 01 Snina;
Personal Data Protection Act – Act of August 29, 1997, on the protection of personal data.
Passenger transport rules – rules governing the transport of passengers and their luggage.

Based on the Rules of Service, the Supplier undertakes to provide the customer with services for online ticket sales on the Internet portal, as well as to consider complaints related to ticket sales.
The process of purchasing an online ticket by the Customer consists of the following steps:
a) selection of the place of departure and arrival, date and time of travel, and, in the case of purchasing discounted tickets, selection of the appropriate discount.
b) Acceptance of the terms and conditions of purchase for ticket sales services - your ticket order, as well as acceptance of the rules established by the carrier.
c) selection of ticket payment method,
d) confirmation of the order on the Portal by the Service Provider,
e) provision of order confirmation and ticket delivery by email
Ticket payment can be made by credit card, online transfer, or cash at the Agent's office.
The contract of carriage between the Customer and the Carrier is concluded upon confirmation of the order through the Supplier (hereinafter in § 3, point 2d). The order confirmation and ticket are delivered to the recipients by email.
Users can obtain information and ask questions related to electronic tickets via email sent to [email protected], and dedicated telephone lines: +38 (095) 370-00-70, +38 (077) 370-00-70 within Ukraine (call charges apply according to local operator rates).
The service provider reserves the right to temporarily suspend the provision of technical maintenance and data updates on the website.

The User may submit complaints in cases related to non-compliance with the Terms of Service by the Supplier: a) by letter, b) by email to the Supplier: [email protected]. The complaint must contain a description of the problem and indicate the Customer's details. As a result of the complaint, the Provider shall notify the Customer by registered mail or by email specified by the Customer within 7 days of receiving the request. As a result of the complaint, the Provider shall notify the Customer by registered mail or by email specified by the Customer within 7 days of receiving the request.

The service provider is the administrator of personal data in accordance with the Personal Data Protection Act. The administrator of your personal data is Kvytok Info Komenskeho 2827/105, 069 01 Snina. The administrator receives data provided by customers personally on the kvytok.info website, as well as from representative offices of official bus ticket sales agents in Ukraine that cooperate with Kvytok Info, to which customers have applied and provided their personal data in order to receive the services of Kvytok Info.
Your personal data is collected for the preparation and sale of tickets, and may also be used by the administrator for marketing purposes, provided you give your consent. The collected data may only be accessed by persons specified by law. The provision of your personal data is voluntary, and a contract must be concluded.
The Service Provider shall process the data entrusted to it in accordance with the Personal Data Protection Act and other applicable laws. The Service Provider may process data without the consent of customers for the proper performance of the Services, marking the data necessary for the provision of the Services. The service provider undertakes to maintain the confidentiality of the data and not to disclose it to other persons, unless the Customer allows it to do so, or such permission is the result of a legal state. This obligation remains in force after the termination of the legal relationship between the service provider and the customers.
With regard to data that is processed for the relevant implementation services and is necessary for these purposes, the Customer has the right to check the data that is stored in its current form, along with the possibility of updating and changing it.
The service provider may use customer data for marketing purposes, in particular to send customers commercial information from service providers or third parties by electronic means, only after the customer has consented to such processing by checking the appropriate selection box in the form content.
In order to adapt the content and services to the individual needs and interests of the Customer, the Service Provider uses so-called cookies, i.e. information stored on the portal server on your computer. Cookies provide statistical data on user traffic and the use of individual portal sites and enable the effective provision of services. The user can disable the browser's option to accept cookies at any time, however, disabling cookies may cause inconvenience or even prevent the use of the Services.

All rights to the content of web pages, including the right to its text and graphic elements, layout, databases, and other elements, are protected unless otherwise expressly stated. The use of information on the Portal does not imply the acquisition by the Client and other users of the site of any intangible property rights to the works or databases contained on its pages. The Client Portal and other users may benefit from these works or databases only to the extent permitted by the provisions of the Law of February 4, 1994, on Copyright and Related Rights and the Law of July 27, 2001, Ukraine, on the Protection of Databases. In particular, it is prohibited to do the following for commercial purposes without the prior written consent of the Service Provider: copy, modify, transfer or otherwise any part of the portal, in whole or in part, as well as extracting or reusing material about the quality or quantity of the content of databases posted on the portal, including the use of any automated system or software to obtain data from the portal (so-called “screen scraping,” “web scraping,” or “web indexing”). The service provider reserves the right to block access to web pages that violate the rules.

1.1. This Public Offer Agreement for the provision of services for booking seats, receiving prepayment for transportation services and issuing travel documents, exchange forms, tickets and other services (hereinafter referred to as the Services) through the website kvytok.info (hereinafter referred to as the Agreement) is concluded between Kvytok Info COMPANY on the one hand, and the User on the other hand, who together are referred to as the Parties.
1.2. By ordering services on the Website, the User agrees to the terms of this Agreement.
1.3. Kvytok Info undertakes to provide the User with services for booking seats, issuing and selling travel documents, exchange forms, and other services in accordance with the terms of the Agreement, and the User undertakes to accept the services and pay for them at the established cost.
1.4. This Agreement, as well as information about the services posted on the Website, is a public offer in accordance with Article 633 of the Civil Code of Ukraine.

2.1. The terms used in this Agreement shall have the following meanings:
2.1.1. Website – the website kvytok.info created for the purpose of providing services for booking seats, issuing and selling travel documents, exchange forms, as well as providing other services.
2.1.2. Administration/Owner of the Website – Kvytok Info COMPANY, which is registered and operates in accordance with the current legislation of Ukraine.
2.1.3. User – an adult, legally capable person who uses the Website.
2.1.4. Personal data – information or a set of information about a User who is identified or can be specifically identified.
2.1.5. Personal data owner – the Website Administration.
2.1.6. Personal data processing – any action or set of actions, such as the collection, registration, accumulation, storage, adaptation, modification, renewal, use, or destruction of personal data, including the use of information (automated) systems.
2.1.7. Reservation of a seat (several seats) – advance booking of a seat (several seats) on a bus with deferred payment for a specified period.
2.1.8. Passenger - a person who is provided with a transportation service by a vehicle and who does not participate in driving it.
2.1.9. Carrier - a company that provides passenger transportation services.
2.1.10.Agent – official representative of Kvytok Info COMPANY. Through the Agent, services are provided for booking seats, registration, payment for services by the client, and the sale of travel documents, exchange forms, as well as the provision of other services in accordance with the information and commercial database of Kvytok Info.
2.1.11. Bus station – a facility on a motorway for serving the public, passengers, and carriers.
2.1.12. Payer – a person who directly pays for services under the Agreement.
2.1.13. Ticket – a document of a prescribed form confirming the conclusion of a contract of carriage.
2.1.14. Travel document – a document of a prescribed form entitling the holder to travel and constituting a contract of carriage, issued on the appropriate form and which may also be generated in electronic form.
2.1.15. Exchange form – a document that entitles the holder to receive a ticket at the ticket office of the COMPANY, bus station, or railway station.

3.1. The User must read this Agreement and confirm their agreement with its terms and conditions when ordering Services on the Website. The User agrees to the terms of the Agreement by checking the appropriate boxes on the Website pages. Upon giving such consent, this Agreement shall be deemed concluded and shall form the basis of the official relationship between Kvytok Info and the User/Payer.
3.2. Use of the Website by the User means that the User fully agrees with:
3.2.1. The terms of this Agreement;
3.2.2. The terms of purchase, use, and return of Services set forth on the Website, which in turn comply with the current legislation of Ukraine and the terms of the Carriers.
3.2.3. The terms and conditions regarding confidentiality.
3.2.4. The terms and conditions regarding countering fraudulent activities.
3.2.5. The rules of transportation.
3.3. If the User does not agree with the terms and conditions of this Agreement, they must immediately leave the Website.
3.3. If the User does not agree with the terms and conditions of this Agreement, they must immediately leave the Website.
3.5. Registration on the Website is carried out by filling out the appropriate form.

4.1. When booking seats, purchasing travel documents or other services on the Website, the User/Payer agrees to the terms of this Agreement and other terms and conditions set forth on the Website.
4.2. When booking seats, purchasing travel documents or other services on the Website, the User/Payer agrees to the collection and processing of personal data by the Website Administration.
4.3. When booking seats, purchasing travel documents or other services on the Website, the User/Payer undertakes to provide accurate personal data about themselves and the Passenger by filling out the appropriate form. In the event that the User/Payer/Passenger provides false information to Kvytok Info the User/Payer/Passenger assumes all commercial risks that may arise (ticket refunds, payment for changes, placing a new order, fare changes, refunds, etc.).
4.4. In case of changes to the personal data specified in clause 4.3, the User/Payer undertakes to immediately notify Kvytok Info of such changes. If Kvytok Info is not notified of such changes, the User/Payer/Passenger assumes all commercial risks that may arise (ticket refunds, payment for changes, placing a new order, fare changes, refunds, etc.).
4.5. After booking a seat on the Website, the User/Payer will receive a confirmation of such booking by email. The confirmation shall contain the following information: booking number, date, time and place of departure, route, period during which the User/Payer has the right to purchase a travel document for the booked seat, and method of payment. Other information may also be included.
4.6. If the User/Payer has reserved a seat and has not paid for the travel document within the specified period, such reservation will be automatically canceled. No penalties are provided for canceling an unpaid reservation.
4.7. After purchasing a ticket on the Website, the User/Payer will receive a travel document in electronic form by email.
4.8. The travel document is confirmation of the provision of services to the User by Kvytok Info.
4.9. The Payer shall pay for the ticket in accordance with the tariffs and in the manner specified on the Website.
4.10. The Payer consents to the processing of their personal payment data.
4.11. The Site Administration reserves the right to refuse to provide services to the Payer or to additionally request a copy of the identity card and identification code (for residents) of the bank card holder if there are sufficient grounds to believe that the transaction on the bank card used to pay for the Services may be fraudulent.
4.12. The User may purchase an exchange form from Kvytok Info. To exchange the exchange form for a travel ticket, the User/Passenger must contact the ticket office of the Bus Station/Railway Station. The exchange of the exchange form is free of charge.
4.13. The User agrees that after registering on the Website, the Administration will send letters and messages, including advertising messages, to the User's email address. The User has the right to refuse such mailings.
4.14. By providing a phone number in the Site questionnaire, the User automatically agrees to receive advertising SMS messages from Kvytok Info. The User may opt out of receiving such messages by following the instructions provided in the SMS message.

5.1. The payer has the right to get a refund for an unused travel document.
5.2. The basis for canceling a travel document and refunding money is a corresponding application sent to Kvytok Info, which is available on the Website.
5.3. The application for a refund for an unused travel document must include the personal data of the person who paid for the travel document.
5.4. In order to prevent possible fraud when submitting an application, the Payer must provide a copy of their passport and identification code. If the person does not have an identification code due to religious beliefs, they must provide a copy of the passport page with the relevant mark.
5.5. The registration, acceptance, and processing of applications is carried out by the Site Administration from 9:30 a.m. to 7:00 p.m. on weekdays and from 10:00 a.m. to 5:00 p.m. on weekends.
5.6. The amount to be refunded is determined in each case individually by the Carrier, in accordance with the terms and conditions of service provided by the Carrier.
5.7. Funds for unused travel documents are refunded in the same manner and to the same details used to pay for the ticket.
5.8. Applications shall be considered within one month in accordance with the current legislation of Ukraine.
5.9. To return the exchange form or the ticket received under this form, the User/Payer/Passenger must contact the ticket office of the COMPANY's office/bus station/railway station.

6.1. Any information provided by the User/Payer/Passenger during seat reservation, purchase, return of travel documents, or ordering other Services on the Website, including but not limited to: last name, first name, Passenger during the booking of seats, purchase, return of travel documents or ordering of other Services on the Website, including, but not limited to: surname, first name, patronymic, identification code, telephone number, email address, bank details, etc.
6.2. The User/Payer/Passenger consents to the collection and processing of personal data by the Website Administration, Agents, and partners of Kvytok Info for the purpose of providing quality Services under this Agreement.
6.3. The Site Administration guarantees that the use of the personal data of the User/Payer/Passenger is carried out solely for the purpose of providing Services under this Agreement.

7.1. All materials posted on the Website belong to Kvytok Info or its partners. All materials are protected by copyright and intellectual property rights, including, but not limited to, the design of the Website, names, trademarks, logos, texts, database rights, and other elements of the Website.
7.2. The user does not have the right to partially or completely copy, distribute, or in any other form use or reproduce the content of the Website or the main program code without prior agreement with Kvytok Info.

8.1. The parties to this Agreement shall be liable in accordance with the current legislation of Ukraine.
8.2. The parties agree that all disputes and disagreements arising from this Agreement shall be resolved through negotiations.
8.3. If it is impossible to resolve the dispute and conflict through negotiations, the Parties shall refer to the court in accordance with the current legislation of Ukraine.
8.4. If the User/Payer/Passenger provides false information to Kvytok Info, the User/Payer/Passenger shall bear all commercial risks that may arise (return of tickets, payment for changes, placing a new order, changes in the fare, refunds, etc.). Passenger shall assume all commercial risks that may arise (ticket refunds, payment for changes, placing a new order, fare changes, refunds, etc.).
8.5. If the User/Payer/Passenger fails to notify Kvytok Info of changes to their personal data, the User/Payer/ Passenger assumes all commercial risks that may arise (ticket refunds, payment for changes, placing a new order, fare changes, refunds, etc.).
8.6. Kvytok Info is not responsible for violations of Passenger rights by the Carrier. In the event of such a violation, the Passenger must contact the Carrier directly.
8.7. In the event of a violation by the Passenger of the rules of transportation, rules for crossing the state border, norms of current Ukrainian legislation, and international legal acts, the Carrier has the right to refuse to provide transportation services to the Passenger without any compensation to the Passenger/Payer/User.

9.1. This Agreement shall come into force upon the User's acceptance of the Agreement and shall remain in force until the Parties have fulfilled all their obligations under this Agreement.
9.2. In cases not covered by this Agreement, the Parties shall be governed by the current legislation of Ukraine.